Refund Policy

Last updated: March 14, 2026

1. Free Services

Calculators, AI chat (free tier), and CA messaging are free and do not involve any payment or refund.

2. Paid CA Consultations

• Full refund if the CA does not respond within 72 hours of a confirmed booking
• Full refund if you cancel more than 24 hours before the scheduled consultation
• 50% refund if you cancel within 24 hours of the scheduled consultation
• No refund after the consultation has been completed

3. Subscription Plans

• Monthly subscriptions can be cancelled at any time. Access continues until the end of the billing period.
• Annual subscriptions can be refunded within 14 days of purchase if no CA services have been used.

4. Disputes

If you are unsatisfied with a CA service, you can raise a dispute within 48 hours. Our team reviews disputes and may offer a full refund, partial refund, or platform credit based on the circumstances.

5. Refund Processing

Approved refunds are processed within 5-7 business days to the original payment method. Razorpay processes the actual refund — timelines may vary by bank.

6. Contact

For refund requests, email support@finucity.com with your booking ID.