Terms of Service

By accessing, browsing, or using the Finucity platform ("Platform"), operated by Finucity Technologies Private Limited ("Company", "we", "us", "our"), you ("User", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy, Refund Policy, and Disclaimer.

You represent and warrant that: (a) you are at least eighteen (18) years of age; (b) you have the legal capacity and authority to enter into a binding agreement; (c) you are not barred from using the Platform under the laws of India or any other applicable jurisdiction; and (d) all information you provide during registration and use is accurate, current, and complete.

During account registration, you are asked to explicitly accept these Terms and linked policies before account creation. Continued use of the Platform after any modifications to these Terms constitutes acceptance of the modified Terms.

Finucity Technologies Private Limited is an Information Technology Service Provider as defined under the Information Technology Act, 2000. The Platform provides SaaS-based software tools including encrypted document exchange infrastructure, communication facilitation, payment escrow processing, and workflow management tools. The Platform does NOT operate as a chartered accountancy aggregator, broker, or referral service. Any professional engagement between a User and a Practitioner listed on the Platform constitutes an independent, principal-to-principal relationship formed entirely at the discretion of the respective parties. Finucity exercises no control, editorial discretion, or supervisory authority over any professional service, advice, or deliverable produced by any Practitioner.

The Company additionally qualifies as an "Intermediary" as defined under Section 2(1)(w) of the Information Technology Act, 2000 ("IT Act") and claims protection under Section 79 of the IT Act (Safe Harbor), contingent upon adherence to the conditions specified in Section 79(2) and (3), including but not limited to: acting upon actual knowledge of unlawful content, maintaining appropriate grievance redressal mechanisms, and cooperating with lawful government orders.

The Company complies with all due diligence obligations under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended by the IT (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2026 (G.S.R. [●] dated [●]).

EXPLICIT DISCLAIMER: The Company is a technology platform provider and does NOT provide, offer, or render any professional services, including but not limited to: chartered accountancy services, tax advisory, financial planning, investment advice, legal counsel, or audit services.

No Practitioner listed on the Platform is an employee, agent, partner, joint venturer, or representative of the Company. The engagement between a User and a Practitioner constitutes an independent, principal-to-principal professional relationship governed by the terms agreed between them and regulated by the Institute of Chartered Accountants of India ("ICAI").

The Company assumes no liability whatsoever for any acts, omissions, professional opinions, errors, negligence, or misconduct of any Practitioner accessed through the Platform.

To access certain features of the Platform, you must register and create an account. During registration, you agree to: (a) provide accurate, current, and complete information; (b) maintain and promptly update your account information; (c) maintain the security and confidentiality of your login credentials; (d) accept all responsibility for activities that occur under your account; (e) immediately notify the Company of any unauthorized use of your account.

The Company reserves the right to suspend or terminate accounts that: contain false or misleading information, violate these Terms, engage in fraudulent activity, or remain inactive for a continuous period exceeding twelve (12) months.

Practitioner accounts require additional verification including: valid ICAI Membership Number, Certificate of Practice (COP) number, PAN verification (via Decentro API), and may require additional KYC documentation as mandated by applicable law.

Practitioners listed on the Platform represent, warrant, and covenant that they shall: (a) maintain a valid and active ICAI Membership and Certificate of Practice (COP) throughout their tenure on the Platform; (b) comply with the ICAI Code of Ethics (13th Edition, as amended) and all applicable professional standards; (c) provide accurate credentials and professional information; (d) deliver services with due professional care and competence; (e) maintain client confidentiality in accordance with professional standards; (f) not engage in fee undercutting, solicitation, or any practice prohibited by ICAI regulations.

Failure to comply with these obligations may result in immediate suspension, delisting from the Platform, and reporting to ICAI where appropriate.

In compliance with the ICAI Code of Ethics (13th Edition, April 2026) Clause 3.5, the Platform shall not display, solicit, or publish star ratings, aggregate testimonials, comparative rankings, or laudatory endorsements of Practitioners in any manner that contravenes ICAI advertising guidelines.

User feedback may be collected exclusively for internal quality monitoring and platform integrity purposes. Such feedback shall not be publicly displayed, aggregated into public scores, or used to create competitive rankings between Practitioners.

Any Practitioner profile displayed on the Platform is limited to factual, non-comparative information including but not limited to: years of experience, areas of practice, ICAI membership status, COP validity, and geographic location. The Platform does not editorially curate, rank, or promote any Practitioner over another.

Users engaging Practitioners through the Platform agree to: (a) upload only authentic, unaltered, and legally obtained documents; (b) provide timely responses to Practitioner queries to avoid filing delays; (c) not initiate bad-faith disputes or file false claims against Practitioners; (d) respect the professional boundaries and independent judgment of the engaged Practitioner; (e) pay all applicable fees (including the Technology & Convenience Fee) in full and on time.

Users acknowledge that delays or inaccuracies in document submission may result in missed filing deadlines, for which the Company bears no liability.

All payments for professional services are processed through a RazorpayX nodal escrow account ("Escrow Account"). The payment flow operates as follows:

(a) Collection: Upon booking confirmation, the total payable amount (CA Professional Fee + Technology & Convenience Fee + applicable GST) is collected from the User and held in the Escrow Account.

(b) Hold Period: Funds are held in escrow until the service reaches a defined completion milestone (e.g., ITR filed and acknowledged, GST return filed).

(c) Release Triggers: Escrow funds are released to the Practitioner upon: (i) User confirmation of service completion; (ii) automatic release after 7 business days of service completion if no dispute is raised; or (iii) resolution of any raised dispute in favor of the Practitioner.

(d) Dispute Hold: If a User raises a dispute before fund release, the escrow amount is frozen pending resolution under our Escrow Dispute Resolution Process (see Refund Policy).

(e) Non-Commingling: Escrowed client funds are held exclusively in RazorpayX's RBI-regulated nodal account and are never commingled with Finucity Technologies Private Limited's operating revenues or corporate accounts.

(f) Settlement Timeline: Post-dispute-free service completion, Practitioner payouts are settled within T+1 to T+2 business days in accordance with RBI PA Master Directions (2025), subject to the 7-day automatic release window.

(g) PA Licence Clarification: Finucity Technologies Private Limited does not hold an independent RBI Payment Aggregator licence. All payment intermediation is conducted exclusively through RazorpayX, an RBI-licensed Payment Aggregator, under their applicable regulatory authorisation. Finucity operates as a merchant/client of RazorpayX for these purposes.

(h) Daily Reconciliation: RazorpayX performs automated daily reconciliation of the nodal account balance against outstanding merchant obligations. Finucity has no access to withdraw or redirect funds held in the nodal escrow account.

The Company charges a Technology & Convenience Fee ("Platform Fee") for the use of its software, AI tools, secure document exchange, workflow automation, and escrow payment processing. The fee structure is as follows:

(a) CA Professional Fee: 100% of the Practitioner's quoted fee is remitted to the Practitioner. The Company does not deduct any portion from professional fees. (b) Platform Fee: Currently set at 15% of the CA's quoted fee, charged to the User, plus applicable GST (18%). (c) Total Payable: CA Professional Fee + Platform Fee + GST on Platform Fee.

ICAI Compliance Notice: This fee structure is intentionally designed to ensure full compliance with the ICAI Code of Ethics, which prohibits commission-based or revenue-sharing arrangements between CAs and non-CA entities. The Platform Fee is a service charge paid by the User for technology services, not a commission deducted from the Practitioner's fee.

The Platform incorporates artificial intelligence tools that produce Synthetically Generated Information (SGI) as defined under IT (Intermediary Guidelines) Rules, 2026, including but not limited to AI document parsing (Form 16, AIS, bank statements), AI chat assistants, and AI-generated content. Users acknowledge and agree that:

(a) All SGI outputs are informational only and do not constitute financial advice, tax advice, legal advice, or investment recommendations; (b) SGI outputs may contain errors, hallucinations, or inaccuracies and must be independently verified by a qualified Chartered Accountant before reliance; (c) the Company disclaims all liability for decisions made based on SGI content.

Mandatory SGI Labelling: All SGI produced by platform AI tools shall carry a mandatory visible label reading "AI GENERATED CONTENT — FINUCITY" that is prominent, easily noticeable, and adequately perceivable as required under Rule 3A of the IT (Intermediary Guidelines) Rules, 2026.

Provenance Metadata: Permanent provenance metadata constituting a digital fingerprint is embedded in all SGI outputs where technically feasible. Users shall not remove, alter, obscure, or strip any AI content watermark or metadata. Violation constitutes a breach of these Terms and of applicable law.

Third-Party AI Infrastructure Disclosure: The AI Financial Assistant and AI Document Parser are powered by third-party LLM infrastructure, specifically Groq-hosted Llama models (for text generation and document analysis) and Fal.ai (for document processing and visual parsing). Users acknowledge that these systems process data on servers that may be located outside India and consent to such processing as disclosed in the Privacy Policy Section 9. Users who have opted out of AI document parsing (Consent Toggle 4 in the Privacy Policy) will have their documents processed exclusively within India.

Users shall not represent SGI outputs as professional advice to third parties.

All intellectual property rights in the Platform, including but not limited to: source code, algorithms, AI models, user interface designs, logos, trademarks, trade names, trade secrets, databases, and documentation are the exclusive property of Finucity Technologies Private Limited.

Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purpose. Any unauthorized reproduction, modification, distribution, reverse engineering, decompilation, or creation of derivative works is strictly prohibited and may result in civil and criminal liability under the Copyright Act, 1957 and the IT Act, 2000.

Users shall not: (a) scrape, crawl, or use automated tools to extract data from the Platform; (b) impersonate any person or entity; (c) engage in fraud, identity theft, or money laundering; (d) upload malicious code, viruses, or disruptive content; (e) circumvent security measures; (f) use the Platform for any unlawful purpose; (g) harass, threaten, or abuse other Users or Practitioners; (h) manipulate platform metrics; (i) violate any applicable law, including the Prevention of Money Laundering Act, 2002.

Violation of these prohibitions may result in immediate account termination, forfeiture of escrow funds, and reporting to relevant law enforcement authorities.

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2026 (G.S.R. [●] dated [●]), Finucity commits to actioning takedown requests for unlawful content — including but not limited to Synthetically Generated Information (SGI) constituting deepfakes, financial misinformation, identity fraud, or solicitation of illegal services — within THREE (3) hours of receipt of a valid complaint from an authorized authority or affected party.

Users who upload, share, or facilitate the distribution of such content shall be immediately suspended pending investigation and shall indemnify the Company for any losses arising from their content in breach of this clause.

The Company maintains a Grievance Officer (see Section 18) who serves as the designated point of contact for takedown requests and is accessible via the contact details published on the Platform at all times.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) the Company's aggregate liability for any claim arising from or relating to these Terms or the Platform shall not exceed the total subscription fees paid by you in the three (3) months immediately preceding the event giving rise to the claim; (b) the Company shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or business opportunities; (c) the Company shall not be liable for any loss or damage arising from reliance on SGI content, Practitioner services, or third-party integrations.

You agree to indemnify, defend, and hold harmless Finucity Technologies Private Limited, its directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of or conduct on the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; (d) any content you submit, post, or transmit through the Platform; (e) any dispute between you and a Practitioner or another User.

The Company reserves the right to suspend or terminate your account, without prior notice, for any of the following reasons: (a) violation of these Terms; (b) fraudulent, abusive, or illegal activity; (c) for Practitioners: revocation, surrender, or suspension of ICAI Certificate of Practice; (d) failure to pay applicable fees; (e) extended inactivity (12+ months); (f) upon receipt of a lawful government or court order.

Upon termination: (a) your access to the Platform ceases immediately; (b) any pending escrow transactions will be processed according to the Escrow Dispute Resolution Process; (c) your data will be retained as required by applicable law and our Privacy Policy; (d) provisions of these Terms that by their nature survive termination shall continue to apply.

These Terms are governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or in connection with these Terms shall be resolved as follows:

(a) Amicable Resolution: The parties shall first attempt to resolve the dispute amicably within thirty (30) days of written notice. (b) Arbitration: If amicable resolution fails, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, in Pune, Maharashtra. The language of arbitration shall be English. (c) Jurisdiction: For disputes not subject to arbitration, the courts of Pune, Maharashtra shall have exclusive jurisdiction.

The Company reserves the right to modify, amend, or update these Terms at any time. Material changes will be notified to registered Users via: (a) email notification at least thirty (30) days prior to effectiveness; (b) prominent in-app notification; (c) update to the "Last Updated" date at the top of this document. Continued use of the Platform after the effective date of any modifications constitutes acceptance.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect. The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.